Return policy
- Return Period stika.lk must be informed within 03 days for of receiving the item to be eligible for return.
- Item must be in the original packaging with tags intact in the same condition it was delivered in.
- Items returned after the Return Period has lapsed will not be accepted.
- All printed stickers and custom made stickers are not eligible for return.
- Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.
- It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
- Upon receiving a return request, stika.lk will require minimum 03-04 working days to process your request and obtain approval to issue a replacement unit.
- If granted approval, stika.lk will require minimum 02-03 working days to ready the replacement unit.
Refund policy
- A full refund will only be provided in the event a replacement unit for the size specific model is no longer available. The refund will not include any delivery charges borne by the customer for return of item.
- All refunds will be processed within 03-05 working days. Processing refunds back to your credit card bank account may require additional time depending on the bank due to its own operational time for which stika.lk will not be responsible.
- stika.lk will not be issuing refunds for change of mind purchase.
Replacements
- Any damages or product fault identified after delivery, should be informed via an email within 24 hours of delivery to hello@stika.lk with the order NO. (Customer must attach supportive photos).
- If a product issue is discovered after 07 days, stika.lk must be informed within the product’s warranty period to be eligible for replacement or repair. The product will be collected by our team within 02-03 working days and sent to the service center to identify the issue.
- The customer will be notified within 03 (Minimum) and Maximum of 18 working days whether they are eligible for repair or replacement.
- stika.lk is not obligated to provide a new unit as a replacement unless there is an issue with the old unit or it can be repaired.
Warranty claim & Repair
- stika.lk must be notified within the product’s warranty period to be eligible for repair or replacement.
Shipping
- To return your product, you should mail your product to GM Graphics, Kendagolla, Lokahettiya, 60108 Kurunegala
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over Rs. 10,000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.